Frequently Asked Questions
Everything you need to know about shopping sustainable, high-performance activewear.
What is the condition of Athleta Preloved items?
Every item undergoes a rigorous multi-point inspection. We categorize products into three tiers: 'Excellent' (like new), 'Very Good' (minor signs of wear), and 'Good' (visible wear but fully functional).
How do I know if a pre-owned item will fit me?
We provide the original Athleta size tag information along with specific measurements for each listing. Since pre-loved items may have been laundered, we recommend comparing the measurements provided to your favorite activewear at home.
What is your return policy for secondhand gear?
To maintain our commitment to sustainability, we offer a 14-day return window for store credit only. Items must be returned in the same condition as received with all Athleta Preloved tags attached.
How often do you restock the shop?
We add new curated pieces to our collection daily. Because our inventory relies on individual trade-ins, most items are one-of-a-kind and sell out quickly.
Are the items authentic Athleta products?
Yes. Our team of experts verifies the authenticity of every garment, checking fabric technology, brand labels, and style codes to ensure you are receiving genuine Athleta quality.
How long does shipping take?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the United States.